Hairence - Privacy Policy

Hairence is committed to protecting your personal information and ensuring a secure shopping experience. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or place an order on our website.

 

Effective Date: April 9, 2026

 

By using our website, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

 

Personal Information:

– Full Name

– Mobile Number

– Delivery Address

 

Order Information:

– Products you purchase (Hair Tonic, Shampoo, Serum, etc.)

– Order value and package selection

– Payment method (Cash on Delivery)

 

Technical & Behavioral Data:

– IP address

– Device & browser type

– Pages visited and actions taken

 

2. How We Use Your Information

 

We use your data to:

– Process and confirm your orders (via call/SMS)

– Deliver products through courier partners

– Provide customer support

– Improve our website and user experience

– Run advertising campaigns (Facebook, Google, etc.)

– Retarget users with relevant offers

 

3. Order Processing & Communication

 

After placing an order:

– Our team may contact you via phone to confirm the order

– You may receive updates via SMS or call

– Orders are delivered through third-party courier services

 

Hairence operates primarily on
Cash on Delivery (COD) model.

 

4. Cookies & Tracking Technologies

 

We use cookies and similar technologies to:

– Store your cart and preferences

– Analyze traffic and user behavior

– Show relevant ads on Meta (Facebook/Instagram) and Google

 

You can disable cookies anytime from your browser settings.

 

5. Third-Party Services

 

We may share limited data with trusted partners:

– Courier/delivery partners (for shipping orders)

– Advertising platforms (Meta, Google)

– Analytics tools

– CRM & customer support tools

 

We do not sell, rent, or trade your personal information to any third party.

 

These partners only use your data for operational purposes.

 

6. Payment Information

 

Hairence primarily operates on Cash on Delivery (COD). We do not store any sensitive payment information. For online payments (if

applicable), transactions are processed securely via trusted third-party payment gateways.

 

7. Data Security

 

We use appropriate technical and organizational measures including encryption, secure servers, and restricted access to protect your data.

 

However, no online system is 100% secure.

 

8. Your Rights

 

You have the right to:

– Request access to your personal data

– Request correction of incorrect information

– Request deletion of your data

 

To make a request, contact us at: info.hairence.com

 

9. Data Retention

 

We retain your data only as long as necessary to:

– Fulfill orders

– Provide customer service

– Maintain business and legal records

 

10. Marketing Communication

 

By placing an order or using our website, you agree to receive:

– Order confirmation calls

– SMS updates

– Promotional offers

 

You can opt out of promotional communication anytime.

 

11. Children’s Privacy

 

Hairence does not knowingly collect data from individuals under the age of 13.

 

12. Policy Updates

 

We may update this Privacy Policy from time to time. Changes will be posted on this page.

 

13. Contact Us

 

For any questions regarding this policy:

 

Email: info.hairence.com

Phone: +880 01601 905 075 

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